It depends on the country where the package is shipped to and what forwarder you will be using. Please contact us for more information.

Confirmed orders must be shipped within 2 weeks. Otherwise, the orders will be canceled without notice and the prepaid amount will be credited to your account for future purchases.

International Funds Transfer may take 1-2 days. Once your payment comes through, we will be able to arrange the date for the shipment.

We are in the Republic of South Africa, and we ship orders worldwide.

Customers are required to check the import customs policy of their countries before proceeding with their orders. KB Products will not be held responsible for issues that arise regarding the customs clearance. If you refuse to pay the customs fee, the parcels will return to us, and a shipping fee and a handling fee may be deducted from your refund.

No, all our products are animal cruelty and animal testing free.

Yes, as they are all-natural products.

Yes, we carefully package our items in cardboard boxes that are degradable and easy to recycle.

All of our products and brands are 100% pure and organic.

In the event that you receive defective goods, please take photos or videos of the items and contact us immediately. We will review the report and help you proceed with the claim. If damage/theft occurred in transit, you must inform your nominated forwarder to file a claim, as we will not be responsible for the issues that arise during shipment. If you received faulty products, we will report them to the suppliers/manufacturers and help you file a claim. Please do not dispose of the items until further notice. Please take as many photos as possible to expedite the process. Once you proceed with your payment, it can’t be refunded. It will be posted to your debit note for a future order.

Once you proceed with your payment, it can’t be refunded. It will be posted to your debit note for a future order.

You can place a pre-order for the out-of-stock items. To place a pre-order, please contact us for assistance.

The price on the invoice reflects the exchange rate on the order date.

You may cancel or make any changes in your order within 3 days after the submission. After we start packing your order, you CANNOT cancel or modify anything in the order.

After the order submission, we will contact you within 1-3 business days to confirm your order. After confirming the pro forma invoice, we will start packing upon the receipt of your payment.