Shipping Policy

A legal disclaimer

- HOW MUCH IS THE SHIPPING COST?

It depends on the country where the package is shipped to and what forwarder you will be using. Please contact us for more information.

- CAN YOU PUT MY ORDER ON HOLD FOR A WHILE?

Confirmed orders must be shipped within 2 weeks. Otherwise, the orders will be canceled without notice and the prepaid amount will be credited to your account for future purchases.

- I HAVE MADE MY PAYMENT. WHEN CAN YOU SHIP MY ORDER?

International Funds Transfer may take 1-2 days. Once your payment comes through, we will be able to arrange the date for the shipment.

- WHERE DO YOU SHIP ORDERS FROM?

We are in the Republic of South Africa, and we ship orders worldwide.

- DO YOU DEAL WITH THE IMPORT CUSTOMS CLEARANCE?

Customers are required to check the import customs policy of their countries before proceeding with their orders. KB Products will not be held responsible for issues that occur regarding customs clearance. If you refuse to pay the customs fee, the parcels will return to us, and a shipping fee and a handling fee may be deducted from your refund.